Data Protection & Confidentiality
TrueConnect Media LLC
Protecting Your Information. Respecting Your Privacy. Ensuring Your Trust.
Updated: December 6, 2025
At TrueConnect Media LLC, we believe that data protection and confidentiality are core components of ethical digital strategy. Businesses trust us with sensitive information, access to digital systems, and insights into their operations — and we treat that responsibility with the highest level of care.
This page outlines how we safeguard your data, protect your privacy, and maintain full confidentiality in every project, consultation, communication, and engagement.
Our Data Protection Principles
We follow a privacy-first approach built on four pillars:
1. Minimal Data Collection
We collect only the information necessary to:
Deliver our services
Communicate project updates
Provide accurate reporting
Ensure account and system security
We never request unnecessary or unrelated personal information.
2. Secure Storage & Transmission
We use industry-standard security measures to protect information, including:
Encrypted communication channels
Secure cloud storage systems
Protected project management tools
Credential management best practices
Access control and permission restrictions
Sensitive information is never shared through unsecured methods.
3. Confidential Communication
All business conversations, strategies, documents, and project materials are treated as strictly confidential.
We do not:
Share your information with third parties
Discuss your project with external parties
Use your data for any purpose beyond agreed-upon work
Confidentiality is a foundational part of our client relationships.
4. Ethical Use of Data
We do not participate in:
Data resale
User profiling without consent
Black-hat data practices
Manipulative tracking
Unauthorized data transfers
Our work is grounded in ethical, transparent, user-respecting digital practices.
How We Protect Client Data
Secure Access & Permissions
When accessing your digital platforms (such as analytics, hosting, CRM, or advertising accounts), we use:
Unique user access when possible
Secure password protocols
Two-factor authentication (2FA)
Limited access — only to tools relevant to your project
We request the minimum access needed to do the job securely.
Encrypted File Handling
Project files, brand assets, credentials, and documentation are stored via:
Encrypted cloud systems
Role-based access controls
Secure versioning and sharing tools
Audit-friendly workflows
Your materials remain protected at every stage of production.
Confidentiality During Media & Creative Production
Whether we generate video, photography, written content, or designs — all materials remain confidential unless you give written permission for public use, such as:
Portfolio inclusion
Case studies
Testimonials
Marketing references
You control what is public and what remains private.
Third-Party Vendor Compliance
Where third-party tools are needed (e.g., Google Analytics, advertising platforms, CRM systems), we ensure they follow recognized industry security standards.
We only partner with reputable, trusted providers.
Confidentiality in Client Relationships
Nondisclosure by Default
Every engagement with TrueConnect Media is treated as confidential — whether or not a formal NDA is signed.
We do not disclose:
Strategies
Internal documents
Analytics data
Trade secrets
Client names (unless permitted)
Business models
Competitive insights
Your project belongs entirely to you.
Optional NDAs
If your company requires a formal Non-Disclosure Agreement, we are happy to sign one.
We regularly work with:
Startups
Established brands
Agencies
Consultants
Corporate teams
…who require strict confidentiality protections.
Client Ownership of Final Deliverables
Upon full payment, you own:
Website files
Branding assets
Copy and messaging
Videos and photos
Creative materials
System configurations
Strategic recommendations
We retain no ownership over completed deliverables unless otherwise agreed in writing.
Data Retention & Deletion
We retain necessary project information only as long as required for:
Active work
Record-keeping
Legal obligations
Technical reference (e.g., version backups)
You may request permanent deletion of:
Project files
Credentials
Data submitted to us
Communications
We will comply promptly unless prevented by legal or contractual obligations.
Your Rights & Transparency
You may request at any time:
What information we've collected
How your information is used
Deletion of stored materials
Updates to any data we maintain
Clarification about confidentiality protections
Simply contact us at:
Phone
(916) 581-8060
We respond promptly and respectfully.
Our Commitment to Responsible Digital Practices
TrueConnect Media is built on the belief that ethical digital strategy starts with respect — for clients, users, and data.
We are committed to:
Protecting your business information
Upholding confidentiality in every engagement
Maintaining secure, compliant, privacy-aware systems
Continually improving our security practices
Helping your brand operate transparently and responsibly
Trust is the foundation of effective digital work. We honor that trust in everything we do.
Questions? Need clarification?
Our team is always here to support you.
Contact us anytime for additional information about our data protection and confidentiality practices.