Frequently Asked Questions
Clear Answers. Transparent Process. Real Support.
At TrueConnect Media, we believe great partnerships start with clarity.
Below are the most common questions businesses ask when exploring our digital marketing, branding, and consulting services.
If you don't see your question here, our team is always happy to help.
General Questions
What does TrueConnect Media do?
TrueConnect Media is a full-service digital growth agency specializing in:
Digital marketing and SEO
Web design & development
Brand strategy
Content creation & media production
Paid advertising
CRM setup & automation
Business consulting & analytics
We help businesses build strong online presence, attract the right customers, and scale with clarity and confidence.
Do you work with businesses outside of California?
Yes. Although we're headquartered in West Hollywood, we serve clients nationwide through virtual collaboration, video conferencing, and remote digital project management.
What industries do you work with?
We partner with a wide range of industries including:
Our strategies are adaptable and designed for any business looking to grow.
How do I get started?
You can schedule a free 30-minute strategy consultation through our website. We'll review your current digital footprint, discuss your goals, and outline recommended next steps.
Services & Capabilities
Do you create websites and eCommerce stores?
Yes. We design and develop custom WordPress, WooCommerce, and modern business websites that are fast, secure, and optimized for conversions.
Can you help improve our Google rankings?
Absolutely. We offer comprehensive SEO services including:
Keyword research
On-page optimization
Local SEO
Technical audits
Speed improvements
Content strategy
Backlink development
Our goal is to increase visibility, traffic, and qualified leads.
Do you manage social media accounts?
Yes. We handle content creation, scheduling, branding, analytics, and audience engagement across platforms like:
Our social strategies blend creative design with data-driven posting and performance tracking.
Do you offer paid advertising management?
Yes. We manage PPC and paid social campaigns across:
We focus on ROAS, lead quality, and long-term performance.
Can you create brand identities and logos?
Yes. Our creative team builds complete brand identity systems including:
Logos
Color palettes
Typography systems
Messaging frameworks
Brand guidelines
We help establish a clear, consistent, and recognizable brand presence.
Do you offer video or photography services?
Yes. We offer professional in-house media production including:
Promotional videos
Corporate videos
Product photography
Lifestyle photography
Brand storytelling
Scriptwriting & editing
Our media team helps bring your visual identity to life.
Process & Communication
How does your process work?
Most projects follow our four-phase approach:
1. Discovery & Strategy
Deep analysis and planning
2. Creative & Technical Execution
Implementation and development
3. Optimization & Refinement
Testing and improvements
4. Reporting & Ongoing Support
Analysis and maintenance
This structure ensures consistency, clarity, and measurable results.
How will we communicate throughout the project?
We use a combination of:
You will always know what's happening and what's coming next.
How long does a typical project take?
Project timelines vary by scope, but on average:
We provide a detailed timeline before any project begins.
Pricing & Payment
How much do your services cost?
Pricing depends on project scope and goals. We provide clear, upfront proposals — no hidden fees, no surprises.
New clients also receive:
15% off the first month of services
Free SEO audit
Free 30-minute strategy consultation
What payment methods do you accept?
We accept:
Support & Long-Term Partnership
Do you offer ongoing maintenance or support?
Yes. We offer:
Most clients choose long-term partnerships due to the transparency and results.
Do I own my website and content once the project is complete?
Yes. All assets we create for you — including your website, content, media, and branding — are 100% yours upon completion and full payment.
Still Have Questions?
Our team is here to help you get the clarity you need.